Terms and Conditions
Last Updated: 2025
Welcome to the website and services of Selena Hernandez at Real Broker, LLC (“we,” “our,” “us”).
By accessing or using our website, submitting your information, communicating with us, or using any of our services (including SMS, email, Voice AI, and Conversation AI interactions), you agree to these Terms & Conditions.
If you do not agree, please do not use our website or services.
Our office is located at:
10895 Lowell Avenue, Suite 100
Overland Park, Kansas, 66210
1. Use of Our Website & Services
By accessing our website or working with us, you agree to:
Provide accurate and truthful information
Use our services only for lawful purposes
Not attempt to disrupt, hack, or misuse our website, AI systems, phone systems, or CRM
Not impersonate another person or submit false information
We reserve the right to deny service or terminate communication at our discretion.
2. Real Estate Services & Brokerage
Selena Hernandez operates as a licensed real estate agent under Real Broker, LLC.
All real estate activities comply with:
Kansas real estate laws
The Fair Housing Act
RESPA guidelines
Applicable state and federal disclosure requirements
Any real estate communication or information provided is for general informational purposes until a formal written agreement is signed.
3. Automated Communication & AI Usage
By providing your phone number, email address, or contact information through our website, forms, advertisements, social media platforms, or by calling or texting us first, you consent to receive communications from us, including:
SMS text messages
Phone calls
Emails
Automated replies
Missed-call text backs
Appointment reminders
Voice AI or Conversation AI outreach
Service updates and follow-ups
Our Voice AI and Conversation AI systems may:
Answer incoming calls
Make outbound follow-ups
Confirm or reschedule appointments
Collect basic information
Route calls
Take messages when unavailable
You may request to speak with a real person at any time.
We do not use AI to make legal, financial, or binding decisions on your behalf.
4. SMS Terms (Required for A2P 10DLC)
By opting in to SMS communications, you agree to receive:
Appointment confirmations
Real estate updates
Service-related messages
Automated follow-ups
Identity or security verification messages
Message and data rates may apply.
Opt-Out: Reply STOP at any time to stop receiving messages.
Re-Opt-In: Reply START to resume messages.
5. User Consent for Data Collection
By using our services, you consent to the collection and use of your information as outlined in our Privacy Policy.
This includes data collected through:
Website forms
SMS conversations
Phone calls
Voice AI & Conversation AI recordings or transcripts
Analytics and cookies
We do not sell personal information for marketing or promotional purposes.
6. Third-Party Services & Vendors
We may use third-party providers for:
CRM and automation platforms
Appointment scheduling
Advertising and lead generation
Voice AI and Conversation AI services
Website hosting
Analytics and tracking
We are not responsible for the content, policies, or practices of third-party services outside of our control.
7. No Guarantee of Real Estate Outcomes
Real estate markets fluctuate and results vary.
We do not guarantee:
Sale price
Time on market
Loan approval
Appraisal value
Market performance
Investment returns
All information provided reflects professional experience and opinion, not a guarantee.
8. Intellectual Property
All website content, text, images, videos, branding, AI scripts, and written materials are owned by Selena Hernandez or licensed through Real Broker, LLC, and are protected by copyright and intellectual property laws.
You may not:
Copy
Reproduce
Modify
Distribute
Sell
Claim as your own
…without prior written permission.
9. Limitation of Liability
We are not liable for:
Losses resulting from reliance on website information
Technical issues, outages, or AI errors
Communication delays
Misinterpretation of automated messages
Website compatibility issues
Direct or indirect damages arising from your use of our services
Use of our services is at your own risk.
10. Indemnification
You agree to indemnify and hold harmless Selena Hernandez and Real Broker, LLC from any claims, damages, liabilities, or expenses arising from:
Misuse of our services
Violation of these Terms
Misrepresentation
Unauthorized use of content
Third-party claims resulting from your actions
11. Changes to These Terms
We may update these Terms & Conditions at any time.
The “Last Updated” date reflects the most recent version.
Continued use of our services constitutes acceptance of updated Terms.
12. Governing Law
These Terms are governed by the laws of the State of Kansas.
Any disputes shall be resolved in Kansas courts.
13. Contact Information
For questions regarding these Terms & Conditions, contact:
Selena Hernandez
Real Broker, LLC
10895 Lowell Avenue, Suite 100
Overland Park, Kansas, 66210
Phone: 913-374-6629
Email: [email protected]