Privacy Policy
Last Updated: 2025
Selena Hernandez at Real Broker, LLC (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us online, by phone, through Voice AI and Conversation AI systems, or in person.
Our office is located at:
10895 Lowell Avenue, Suite 100
Overland Park, Kansas, 66210
1. Information We Collect
We may collect the following types of information:
Personal Information
Name
Email address
Phone number
Mailing address
Property details or real estate preferences
Loan or pre-approval status (when provided voluntarily)
Communication & Interaction Data
Text messages, emails, call logs
Conversations handled by our Voice AI or Conversation AI systems
Appointment scheduling information
Website form submissions
Lead capture data from Facebook, Instagram, TikTok, Google, and other platforms
Technical Data
IP address
Browser type
Cookies
Pages visited
Device information
We do not sell or share personal information for marketing or promotional purposes.
2. How We Use Your Information
We may use your information for the following purposes:
Real Estate Services
Respond to your inquiries
Schedule showings and appointments
Deliver property valuations
Provide market updates
Assist you with buying, selling, or investing in real estate
Automated Communications (Required for A2P Compliance)
We may contact you using:
SMS messages
Voice calls
Voicemail drops
Voice AI & Conversation AI systems
These communications may be used to:
Confirm or reschedule appointments
Request missing information
Follow up on inquiries
Provide service updates
See if you need assistance
Send reminders or alerts
Verify identity for security purposes
Deliver important real estate information you requested
All automated communications comply with A2P 10DLC, TCPA, and FCC guidelines.
3. AI Assistant & Automated Calling Policy
We may use Voice AI or Conversation AI assistants when you call us or when we call or text you.
These systems may:
Answer questions
Collect basic information
Confirm appointments
Route calls
Follow up with you
Take messages when agents are unavailable
You may request to speak with a real person at any time.
We do not use AI to make legal, financial, or binding decisions on your behalf.
4. SMS Consent & Opt-Out
By submitting your phone number through our website, forms, landing pages, social media platforms, or by texting us first, you consent to receive:
Real estate updates
Appointment reminders
Service follow-ups
Automated SMS messages
Voice AI or Conversation AI outreach
Message and data rates may apply.
Opt-Out:
You may stop receiving messages at any time by replying STOP.
To resume messages, reply START.
5. Sharing Your Information
We do not sell your information.
We may share your information only with trusted partners necessary to provide real estate services, including:
Title companies
Lenders (with your permission)
Home inspectors
Appraisers
Transaction coordinators
Technology providers (CRM, AI, automation, and communication platforms)
All partners are required to maintain strict confidentiality and data protection standards.
6. Data Security
We maintain industry-standard safeguards to protect your personal information, including:
Encrypted systems
Secure servers
Limited access controls
Routine security monitoring
While we take reasonable measures to protect your data, no system is completely secure.
7. Cookies & Tracking Technologies
We use cookies and similar technologies to:
Improve website functionality
Analyze traffic
Remember user preferences
Support advertising and retargeting
You may disable cookies through your browser settings.
8. Children’s Privacy
Our services are not directed to children under the age of 13.
We do not knowingly collect personal information from minors.
9. Your Rights
Depending on your state of residence, you may have the right to:
Access your personal information
Update or correct your information
Request deletion of your data
Opt out of automated communications
Withdraw consent at any time
To exercise your rights, contact us at:
Email: [email protected]
10. Changes to This Policy
We may update this Privacy Policy periodically.
Any changes will be reflected by updating the “Last Updated” date above.
11. Contact Information
If you have questions about this Privacy Policy, please contact:
Selena Hernandez
Real Broker, LLC
10895 Lowell Avenue, Suite 100
Overland Park, Kansas, 66210
Phone: 913-374-6629
Email: [email protected]